FAQ
Yes, all our products are 100% vegan.
Yes, we are completely cruelty-free.
Every skin is different, and what works beautifully for most may not suit a few.
If you know your skin tends to be sensitive, we suggest trying a small patch test (on your arm or neck) before applying it to your face- just to be safe.
While we stand by the quality and safety of our ingredients, we’re unable to offer returns or refunds in cases of skin reactions.
To help you make the right choice, you’ll find the full ingredient list mentioned clearly on each product page. ♥
Yes, absolutely. Sharing a selfie is completely optional and only if you’re comfortable.
If you do choose to send one, it is used only for shade matching support and nothing else. We do not store, reuse, or share your photos.
For added privacy, you can also send a one-time view image, or delete the photo after your shade is confirmed.
If you’d prefer not to share a selfie, you can always use our Find My Shade tool on the website to discover your perfect match. ♥
We restock regularly. Sign up for notifications to be the first to know.
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Payment
We accept the following payment methods:
- UPI
- Credit/Debit Cards
- Online Banking
- E-Wallets
- Loyalty Points
COD is available for select pin codes. You will see this option at checkout if available in your area.
UPI and Credit/Debit card payments are processed instantly and help dispatch your order faster.
Yes. All payments are encrypted and processed through secure, certified payment gateways.
Shipping And Delivery
Once confirmed, orders are dispatched within 1 to 2 business days.
Delivery typically takes 3–7 business days depending on your location.
We offer free shipping on orders above a certain amount. Charges will be shown at checkout.
We’re unable to make changes to order details once the order has been placed.
To ensure a smooth delivery experience, please double-check your shipping address and contact information before placing your order. 😊
Order Cancellations
In some rare cases, an order may need to be canceled due to pricing errors, fraudulent activity, or technical issues. If this happens, we will notify you immediately.
You will receive an email and SMS notification with details and any applicable refund information.
Once your order is placed, we’re unable to process cancellations.
Our team begins packing your order almost immediately to ensure fast delivery, so we recommend reviewing your cart carefully before confirming your purchase. ♥
Order Exchange
We do not offer returns or refunds once a purchase has been completed. Exchanges are only available in cases where the product received is defective or incorrect.
Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging.